The Resonance Way
“I no longer have the enthusiasm, energy or creativity I once had towards my work", says Indu Jain, Fashion Designer at L'haut, a garment manufacturer.
Like Indu, employees who once derived pleasure from their work, have begun to lose interest, energy and talent. Though such employees turn in mediocre performance, increased competition and globalisation demand excellence and continuous improvement.
“We direct our efforts to help employees renew and revive the way they once felt about their jobs ", says Ravi Menon, HR Manager, La Femme. This helps the company retain some of their best talent for competitive advantage. These efforts make an employee feel that the company values his past contributions, and wants him to have a fulfilling and positive attitude towards work.
Talk ' Resonance'.
'Resonance' or 'flow' refers to the state of mind where an individual employee is deeply involved with a task, overcomes obstacles effortlessly and finds the experience more satisfying than the result. For example, in a game of tennis, the player is more satisfied with the techniques he used to overcome his opponent's moves rather than actually winning.
Identify and Rediscover.
HR needs to identify if employees ever experienced ' resonance' during their careers. Ask employees about their experiences at work or with any other activity. Ask open-ended questions like how an employee felt when he received the award for the ' best performer of the year.'
Identify and Recreate.
To prevent boredom and monotony at work, employees are eager to pursue hobbies and interests. At times, this can be given more priority and thus effect an individual's concentration at work.
Revisit a dream.
Dreams and personal aspirations play significantly influence an individual's performance at work. People tend to work better to fulfil personal aspirations rather than duty or obligation. However, obstacles like ill health or circumstances often prevent the realisation of a dream.
People who were successful and were excellent performers may never have had a dream to work towards. Despite success and fame, such employees never have anything more to look forward to. They do not put in the time, energy and talent that they once used to. Resonance makes them reflect on work and how they can make it more meaningful.